Terms and Conditions
Please read all terms & conditions carefully before proceeding with your order. Once paying your deposit you are accepting all terms & conditions.
A 50% non refundable deposit is required to confirm a booking. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote.
The balance of payment is due ONE WEEK prior to pickup/delivery. Orders will not be delivered or completed unless paid in full. If placing an order within that one week period, then full payment is due & payable for this order to proceed.
CANCELLATIONS/CHANGE OF DATE
All cancellations/changes must be received in writing.
If you cancel your order prior to 14 days out from your event, a $100 cancellation fee will apply.
If an order is cancelled within 14 days prior to the event date, then the full deposit will be forfeited.
And if your order is cancelled within 7 days of your event, any balances outstanding will be due and payable.
CANCELLATIONS, OR CHANGES DUE TO COVID
If you have an order booked & wish to reschedule or downsize your order due to Covid , please get in touch with me to arrange. I require 1 weeks notice to amend any booking. If you are not able to do this, and wish to cancel completely, then you are welcome to a full refund aslong as no toppers or specific decorations have been purchased. However, we require at least one weeks’ notice for this option.
Cancelling the week of the event, and expecting a refund, will not be an option at this late stage. Please be mindful, many hours go into the creation of a cake. Quite often the sugar/fondant work is created in advance. If the cake is not yet complete, we may be able to give a “partial” credit/refund.
If your order is completed & awaiting pick up & then lockdown is announced, it is expected for you to collect your order & pay in full.
If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility. However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.
Delivery of your cake can be organised for you. We require an address to provide a quotation. Cake deliveries are made within reasonable business hours.
Rainbow treats reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.